Privacy

Privacy
Privacy Policy for Voice Cloud
At Voice Cloud, we are dedicated to providing outstanding service while safeguarding your personal information. This privacy policy outlines how we collect, use, share, and protect your personal data.
Personal Information We Collect
Voice Cloud collects personal information necessary to deliver our services. This includes details such as your name, address, date of birth, gender, contact information, payment details, credit history, driver’s license number, usage data, account credentials (username, password, voice password), and other relevant information.
If you do not provide all the required personal information, we may not be able to deliver the full range of services to you.
How We Collect Your Personal Information
We typically collect personal information directly from you. This occurs when you provide data via phone, email, or through our websites. In addition, we may gather information indirectly through:
Our employees, contractors, or service providers
Third parties like our affiliates, credit agencies, and financial institutions
Authorized representatives acting on your behalf
Other service providers within the telecommunications industry
Publicly available information sources
Why We Collect Your Personal Information
Your personal information helps us perform various business functions, including:
Verifying your identity and determining service eligibility
Assisting with incomplete or abandoned applications
Conducting credit and fraud checks
Processing your application for Voice Cloud services
Offering customer support and handling inquiries
Managing services like billing and debt collection
Improving and developing new products and services
Engaging in business planning and marketing (unless you opt out of promotional communications)
How We Share Your Personal Information
We may share your information with third parties when necessary, including:
Service providers and technicians to support our offerings
Credit agencies or financial institutions in case of payment defaults
Fraud detection agencies
Debt collection organizations
Research and development contractors
Marketing partners in specific campaigns
Legal professionals like accountants and auditors
Telecommunications companies for billing and operational purposes
Authorized representatives as you have agreed to
Government and regulatory bodies when required by law
Law enforcement authorities if mandated by legal requirements
Some of our third-party partners may be based outside of your country (e.g., the Philippines). These partners are committed to ensuring your data is handled securely and confidentially.
How We Store Your Personal Information
We store personal information on secure systems designed to prevent unauthorized access. We require proof of identity before disclosing any personal data, including to the customer themselves. Credit card details are securely encrypted and never stored in an unprotected manner.
Use of Our Websites
We may collect data regarding your visits to our websites to improve user experience and conduct marketing activities. Cookies and similar technologies may be used for this purpose. You can adjust your browser settings to block or remove cookies, but doing so may affect your website experience.
Accessing and Correcting Your Personal Information
You can access and update your personal information through Voice Cloud’s platform or by contacting us directly.
We keep your personal information up-to-date and allow you to make changes, such as opting out of communications. To update your data or to inquire about your personal information, you can reach us at hello@voicecloud.net.au or call 1300 637 997.
Contact Us Regarding Privacy
For any questions about this privacy policy or to address any concerns, please contact us at hello@voicecloud.net.au or call 1300 637 997. Any privacy-related complaints will be addressed through our formal complaint resolution process.